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FAQ

Checkout our frequently asked questions below. If you still can't find your answer, please contact us. Our team is available Monday to Thursday 10:00 am - 4:30 pm PST and Friday 10:00 am - 3:00 pm PST. Customer Care: customerservice@thesparklery.com
Placing An Order
TRACKING MY ORDER

Please visit https://account.thesparklery.com/orders to track your order.

ORDER PROCESSING

All orders received before 12pm PST will be processed the same day; orders placed after 12pm PST will be processed on the following business day. Please allow additional processing time for orders placed during sale promotions and on or around U.S. federal holidays.

CANCELLATIONS

Please contact us immediately at customerservice@thesparklery.com if you would like to cancel your order. As our fulfillment center usually starts preparing orders right away, we will not be able to process your cancellation requests if your order is already in transit.

In the event of a successful cancellation, you will be notified via the email address provided on your order. A full refund will be processed to your original method of payment (credit or debit card) within 3-5 business days.

GIFT CARDS

e-gift card balance

Received an e-gift card, but don’t know the balance? Please email: customerservice@thesparklery.com for assistance.

Alternatively, search your inbox for customerservice@thesparklery.com and find the original email sent to you; there, you will find a link to view your gift card's balance.

expiration

Our gift cards don't expire. No service charges, or dormancy fees.

miscellaneous

e-gift cards are non-refundable and cannot be redeemed for cash (except where required by law).

We also reserve the right to change, amend or terminate the Terms and Conditions of our gift card program at any time with or without notice in our sole discretion.

e-gift card use

Any e-gift card purchased online at thesparklery.com is redeemable only at thesparklery.com. No Sales tax will be applied to the purchase of gift cards, but it will be applied to the purchase being paid for by e-gift card.

e-gift cards are available to U.S. customers only at this time.

ONLINE PROMOTIONS

Newsletter Sign Up Promotions

Sign up for our email newsletter and receive product updates, future sale details and exclusive offers.

You’ll also receive 15% off your first order! Promotion code is for one-time use only and cannot be combined with any other promotions. Valid online only.

No price adjustments on previously placed orders. Additional restrictions may apply.

Text Message Promotions

Stay in the loop with our text message program. By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from The Sparklery at the cell number used when signing up. Consent is not required for any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Privacy Policy.

Other Promotions

From time to time we will run promotions via our marketing channels.

Items indicated as “Not eligible for promotion” at the time of purchase are not eligible for discounts. This applies to all purchases made at thesparklery.com.

Exclusions may include made-to-order items and fine / demi-fine jewelry.

DAMAGED / DEFECTIVE ITEMS

Before delivery, each item is inspected and carefully packaged to ensure that you will be satisfied. In the rare event you receive a defective or damaged product, please contact us at customerservice@thesparklery.com, with your order number and a photo of the product in question to open up a conversation on how we can make this right.

We are always happy to help!

CHECKOUT

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, Amazon Pay and ShopPay. 

Did you place an order and already see a $ 1.00 (or other small amount) charge on your bank account? This is a common bank practice that ensures your account has sufficient funds and verifies account authenticity.

Depending on your bank or credit card company, this authorization charge, usually clears within 48 – 72 hours. If you need to speed up that process, contact your credit card’s issuing bank or company.

At this moment, we are unable to split tender by multiple credit cards.

We do not accept checks, cash, or money orders online.

If an error message appeared after you click “Place Order,” then there may be an issue with the billing and/or shipping information entered.

Please double check that the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes cardholder’s name as it appears on card, billing address, credit card number, expiration date, and CSV code.

For questions regarding payment via PayPal, please login to your PayPal account and contact their customer care.

FINAL SALE

Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit. This applies to all purchases made at thesparklery.com.

Any products purchased during a promotional sale event indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. No price adjustments on previously placed orders.

Shipping
U.S. SHIPPING

We offer free ground shipping on all domestic U.S. orders over $75. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

If you would like to expedite your order, please select Overnight 2nd Day Air at checkout.

Price will be calculated at checkout based on your address, package size and weight.

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS



Please click here for our full Shipping Policy

INTERNATIONAL SHIPPING

Orders from the Caribbean Islands are eligible for free shipping on purchases of $125 USD or more.

For orders from all other international locations, free shipping is available with a minimum purchase of $175 USD.

Duties and taxes are not included in the free shipping promotion. Please expect an additional 5-11 business days for the processing of international orders.

For orders below the free shipping threshold, the shipping cost will be calculated at checkout, taking into account the destination, size, and weight of the order.

Please click here for our full Shipping Policy.

RESTRICTIONS

U.S. SHIPPING RESTRICTIONS

Unfortunately we do not ship to P.O. Boxes at this time.


INTERNATIONAL SHIPPING RESTRICTIONS

International orders are not eligible to receive all promotions & policies.

Restrictions for international orders include the following:

  • Free returns
  • Promotions for products not eligible for international purchase & shipment
  • Promotions or gifts with purchase
  • Merchandise exchanges

Additionally, some products are not eligible for shipment to international destinations. Restrictions include the following:

  • Gift Cards
  • Candles


    Please click here for our full Shipping Policy.
Returns
START A RETURN

To start a return, please contact us at customerservice@thesparklery.com with your order number or follow instructions below:

1. Go to https://account.thesparklery.com/orders
2. Enter your email address to receive a 6-digit code
3. Check your email inbox (including spam and junk folders) for the 6-digit code
4. Go back to https://account.thesparklery.com/orders and enter the 6-digit code to access your orders
5. Once inside the Orders dashboard, please locate the order you want to return  and click on the "Request Return Button" 
6. Click on the "Select a Reason" dropdown, write a short note adding more details if needed. 
7. Click on the "Request Refund" Button.
8. You will be taken to a "Return Requested" screen

That's it, we'll handle the rest and keep you posted via email as soon as the return is accepted and processed. 

TRACKING MY RETURN AND REFUND

You will receive emails notifying you of the progress of your return or refund. You can also visit https://account.thesparklery.com/orders to track the status.

RETURN AND REFUND POLICY

Please visit https://thesparklery.com/policies/refund-policy for our full Return and Refund Policy